Once your order is placed, we process and ship every order as soon as
possible, and cancellation may not always be possible. If you need to
modify or cancel an order, call or email Value Electronics as soon as possible.
Once a product is shipped, we consider the order filled. If you no
longer want the product, and it has already shipped, please refuse the
delivery. If your delivery cannot be refused, please follow the return
procedures.
The following policy applies to all TV purchases. For LG ad Samsung TVs if your product is defective within 90 days of the ship date or 60 days from the day you receive the TV, whichever is the longer term. For Sony TVs we can replace a defective TV within 14 days from the day you receive the TV. This liberal policy gives you have the option or repairing the TV or we will swap it with a brand new TV. The defect may be subject to confirmation by the manufacturer's authorized servicer. You do not pay any restocking or any shipping costs, we cover all costs.
Exceptions:
1.) For TVs that were ordered with our full q/c, break-in and professional calibration that develop a defect we can only provide service through the manufacturers warranty.
2.) Return for refund. At our discretion only returns for refund may incur return shipping and a 10% restocking fee and all accessories and packing must be original.
Returning a Product for a Refund
Important Customer Advice: To prevent any
potential problems or returns, it's always best NOT to accept delivery
if the carton or packaging in which your product arrives is or appears
to be damaged. Another option for shipments that have some physical
damage is to open the box and inspect the TV carefully for physical
damage before signing the delivery receipt. Call us at the time of
delivery if you have any questions or comments.
How to Return Your Product
If the product is damaged, defective or not what you ordered
If you receive a product that is damaged or does not work
properly because of a defect, or if the product is not what you ordered,
please contact us by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com
within 30 days of receipt to request a repair, replacement or Return Authorization. A Return
Authorization Number and Return Label will be sent to you via email.
Our Customer Service Hours are:
Mon-Fri 9:00 AM - 6:00 PM EST
Sat 10:30 AM - 5:00 PM EST
When contacting Value Electronics, you will also have the option to
receive a new replacement product or a refund in the form of a
credit to the credit card account you made the purchase with.
If you are unhappy with your purchase, for any reason other than
damage, defect or wrong shipment, simply contact us within 30
days of product receipt by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com to request a Return Authorization.
Please note: At Value Electronics discretion, all
opened returns are subject to a 10% restocking fee. We absorb the shipping costs to you, but we do not pay your return shipping cost.
Return Authorizations
Your Return Authorization is valid for 15 days from the day it was
sent to you. Your returned merchandise should be in original factory
condition and include all packaging materials, inserts and manuals,
product warranty cards (not filled-out) and all accessories.
As soon as we confirm receipt and inspect the product and
accessories, Value Electronics will issue a credit to your credit card account
for the price of the merchandise, minus applicable restocking fee and
shipping charges.
Please allow up to 2 weeks for your credit to appear on your
account. Returning a product without the proper Return Authorization
will delay processing your credit.
Product Return Instructions
To help us process your return as quickly as possible,
please have this information handy for your representative when speaking
to us directly or when emailing:
- Order Number
- Date of order
- Ship-To name and address
- Bill-To name and address (if different from the ship-to address)
- Model Number
- Reason for returning the product
- Whether or not you have the original shipping packaging
Once we have your product information, we will email your Return Authorization Number and Return Label.
When you receive your Return Authorization Number
- Write your Return Authorization Number on the Return Label
- Attach the Return Label to the outside of the shipping box
- If you do not have the Return Label, please write the Return
Authorization Number in large, bold numerals on the outside of the
package — a permanent black marker works best
- It's most important to use the original shipping
carton with all of the packaging that came with the TV along with all of the accessories re-boxed exactly as the packaging was designed to be packaged. This careful and proper packaging will help ensure a safe travel back to its destination. When needed use adequate additional packing to further protect against shipping damage. It is
advisable to have the TV strapped onto a pallet (Skid) to ensure safe
and damage free delivery back to us.
- Include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories in the carton
- Ship your return to the address listed on the return label
sent with your Return Authorization Number. Please DO NOT return items
to the address on your original shipping label.
Thank you!
