Our out of the tri-state area orders are drop shipped from 5 fully stocked fulfillment warehouses across America to best service our Nationwide clients.  We offer a full range of services including, a/v systems design, hard wired and WI FI networking, custom integration of all a/v and home control and all very professional installed.  Value Electronics is factory authorized for all products we sell.

In 2004 we created the well respected TV Shootout^® evaluation event to help determine who makes the World's best TV each year.  This year marks our 15th TV Shootout.

Value Electronics wins 2018 Dealer of the Year for the North East Region.

Terms of sale

Cancelling an Order

Once your order is placed, we process and ship every order as soon as possible, and cancellation may not always be possible. If you need to modify or cancel an order, call or email Value Electronics as soon as possible. 

Once a product is shipped, we consider the order filled. If you no longer want the product, and it has already shipped, please refuse the delivery. If your delivery cannot be refused, please follow the return procedures.

TV, Blu-ray player and audio receiver returns for refund and replacement policy 

Returning a Product for replacement

Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is or appears to be damaged.  Another option for shipments that have some physical damage is to open the box and inspect the TV carefully for physical damage before signing the delivery receipt.  Call us at the time of delivery if you have any questions or comments.

How to Return Your Product

If the product is damaged, defective or not what you ordered

If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered, please contact us by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com within 30 days of receipt to request a repair, replacement or Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.

When contacting Value Electronics, you will also have the option to receive a new replacement product or a full refund in the form of a credit to your credit card account.

Not satisfied with the product you received?

If you are unhappy with your purchase, for any reason other than damage, defect or wrong shipment, simply contact us within 30 days of product receipt by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com to request a Return Authorization.

Please note: At Value Electronics discretion, all opened returns are subject to a 10% restocking fee. We absorb the shipping costs to you, but we do not pay your return shipping cost. 

Return Authorizations

Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise should be in original factory condition and include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories.

As soon as we confirm receipt and inspect the product and accessories, Value Electronics will issue a credit to your credit card account for the price of the merchandise, minus applicable restocking fee and shipping charges.

Please allow up to 4 weeks for your credit to appear on your account. Returning a product without the proper Return Authorization will delay processing your credit.

If your product becomes defective more than 30 days after receipt, please follow the instructions found in the written warranty included with your product.

Product Return Instructions

To help us process your return as quickly as possible, please have this information handy for your representative when speaking to us directly or when emailing:

1. Order Number
2. Date of order
3. Ship-To name and address
4. Bill-To name and address (if different from the ship-to address)
5. Model Number
6. Reason for returning the product
7. Whether or not you have the original shipping packaging

Once we have your product information, we will email your Return Authorization Number and Return Label.

For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.

When you receive your Return Authorization Number

1. Write your Return Authorization Number on the Return Label
2. Attach the Return Label to the outside of the shipping box
3. If you do not have the Return Label, please write the Return Authorization Number in large, bold numerals on the outside of the package — a permanent black marker works best
4. It's most important to use the original shipping carton with all of the packaging that came with the TV along with all of the accessories reboxed exactly as the packaging was designed to be packaged.   This careful and proper packaging will help ensure a safe travel back to its destination.  When needed use adequate additional packing to further protect against shipping damage.  It is advisable to have the TV strapped onto a pallet (Skid) to ensure safe and damage free delivery back to us.
5. Include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories in the carton
6. Ship your return to the address listed on the return label sent with your Return Authorization Number. Please DO NOT return items to the address on your original shipping label.

Thank you!