Value Electronics - 35 Popham Rd, Scarsdale, NY 10583  
We're now offering 4K HDR, 10-bit, EOTF professional calibration.  Order your TV w/the ultimate Q/C, panel stabilization & FHD/UHD/HDR calibration

Email or call us 914-723-3344  Independence Day TV Sale on Now!

Value Electronics is headquartered in Scarsdale New York with our flagship showroom

Established 1998, Value Electronics was created by Robert & Wendy Zohn to provide World Class a/v products & services
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Our out of the tri-state area orders are drop shipped from 5 fully stocked fulfillment warehouses across America to best service our Nationwide clients.  We offer a full range of services including, a/v systems design, hard wired and WI FI networking, custom integration of all a/v and home control and all very professional installed.  Value Electronics is factory authorized for all products we sell. In 2004 we created the well respected TV Shootouttm evaluation event to help determine who makes the World's best TV each year.  This year marks our 14th TV Shootout.

 

Terms of sale

Cancelling an Order

Once your order is placed, we process and ship every order as soon as possible, and cancellation may not always be possible. If you need to modify or cancel an order, call or email Value Electronics as soon as possible. 

Once a product is shipped, we consider the order filled. If you no longer want the product, and it has already shipped, please refuse the delivery. If your delivery cannot be refused, please follow the return procedures.

TV Returns for Refund and Replacement Policy 

Returning a Product for replacement

If your product is defective within 30 days of purchase you have the option or repairing or we will swap it with a brand new TV. The defect must be confirmed by the manufacturer's authorized servicer.  In this case you do not pay any restocking or any shipping costs, we cover all costs.  Only returns for refund incur return shipping and a 10% restocking fee and all accessories and packing must be original.

Returning a Product for a Refund

Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is or appears to be damaged.  Another option for shipments that have some physical damage is to open the box and inspect the TV carefully for physical damage before signing the delivery receipt.  Call us at the time of delivery if you have any questions or comments.

How to Return Your Product

If the product is damaged, defective or not what you ordered

If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered, please contact us by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com within 30 days of receipt to request a repair, replacement or Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.

Our Customer Service Hours are:
Mon-Fri 9:00 AM - 6:00 PM EST
Sat 10:30 AM - 5:00 PM EST

When contacting Value Electronics, you will also have the option to receive a new replacement product or a full refund in the form of a credit to your credit card account.

Not satisfied with the product you received?

If you are unhappy with your purchase, for any reason other than damage, defect or wrong shipment, simply contact us within 30 days of product receipt by phone at 1-914-723-3344 or by email at rzohn@valueelectronics.com to request a Return Authorization.

Please note: At Value Electronics discretion, all opened returns are subject to a 10% restocking fee. We absorb the shipping costs to you, but we do not pay your return shipping cost. 

Return Authorizations

Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise should be in original factory condition and include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories.

As soon as we confirm receipt and inspect the product and accessories, Value Electronics will issue a credit to your credit card account for the price of the merchandise, minus applicable restocking fee and shipping charges.

Please allow up to 4 weeks for your credit to appear on your account. Returning a product without the proper Return Authorization will delay processing your credit.

If your product becomes defective more than 30 days after receipt, please follow the instructions found in the written warranty included with your product.

Product Return Instructions

To help us process your return as quickly as possible, please have this information handy for your representative when speaking to us directly or when emailing:

  1. Order Number
  2. Date of order
  3. Ship-To name and address
  4. Bill-To name and address (if different from the ship-to address)
  5. Model Number
  6. Reason for returning the product
  7. Whether or not you have the original shipping packaging

Once we have your product information, we will email your Return Authorization Number and Return Label.

For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.

When you receive your Return Authorization Number

  1. Write your Return Authorization Number on the Return Label
  2. Attach the Return Label to the outside of the shipping box
  3. If you do not have the Return Label, please write the Return Authorization Number in large, bold numerals on the outside of the package — a permanent black marker works best
  4. If possible, please ship your return in its original shipping carton with adequate packing to protect against shipping damage.  It is advisable to have the TV strapped onto a pallet (Skid) to ensure safe and damage free delivery back to us.
  5. Place all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories in the carton
  6. Ship your return to the address listed on the return label sent with your Return Authorization Number. Please DO NOT return items to the address on your original shipping label.

Thank you!

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Cast of characters at our 2014 TV Shootout
Wendy & Robert Zohn with
DeWayne Davis, Joe Kane, Kevin Miller, David Mackenzie, and Dr. Larry Weber
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Value Electronics
Authorized Sony Dealer
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Value Electronics
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Value Electronics
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Value Electronics
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Value Electronics

35 Popham Road
Scarsdale, NY 10583
914-723-3344
rzohn@valueelectronics.com