Our out of the tri-state area orders are
drop shipped from 5 fully stocked fulfillment warehouses across America to
best service our Nationwide clients. We offer a full range of
services including, a/v systems design, hard wired and WI FI networking, custom integration of all a/v and home control and
all very professional installed. Value Electronics is factory authorized for all products we sell.
In 2004 we created the
well respected TV Shootouttm evaluation event to help determine
who makes the World's best TV each year. This year marks our 13th TV Shootout.
Once your order is placed, we process and ship every order as soon as possible, and cancellation may not always be possible. If you need to modify or cancel an order, call or email Value Electronics as soon as possible.
Once a product is shipped, we consider the order filled. If you no longer want the product, and it has already shipped, please refuse the delivery. If your delivery cannot be refused, please follow the return procedures.
Important Customer Advice: To prevent any potential problems or returns, it's always best NOT to accept delivery if the carton or packaging in which your product arrives is or appears to be damaged. Another option for shipments that have some physical damage is to open the box and inspect the TV carefully for physical damage before signing the delivery receipt. Call us at the time of delivery if you have any questions or comments.
If you receive a product that is damaged or does not work properly because of a defect, or if the product is not what you ordered, please contact us by phone at 1-914-723-3344 or by email at email@example.com within 30 days of receipt to request a repair, replacement or Return Authorization. A Return Authorization Number and Return Label will be sent to you via email.Our Customer Service Hours are:
When contacting Value Electronics, you will also have the option to receive a new replacement product or a full refund in the form of a credit to your credit card account.
If you are unhappy with your purchase, for any reason other than damage, defect or wrong shipment, simply contact us within 30 days of product receipt by phone at 1-914-723-3344 or by email at firstname.lastname@example.org to request a Return Authorization.
Please note: At Value Electronics discretion, all opened returns are subject to a 10% restocking fee. We absorb the shipping costs to you, but we do not pay your return shipping cost.
Your Return Authorization is valid for 15 days from the day it was sent to you. Your returned merchandise should be in original factory condition and include all packaging materials, inserts and manuals, product warranty cards (not filled-out) and all accessories.
As soon as we confirm receipt and inspect the product and accessories, Value Electronics will issue a credit to your credit card account for the price of the merchandise, minus applicable restocking fee and shipping charges.
Please allow up to 4 weeks for your credit to appear on your account. Returning a product without the proper Return Authorization will delay processing your credit.
If your product becomes defective more than 30 days after receipt, please follow the instructions found in the written warranty included with your product.
Product Return Instructions
To help us process your return as quickly as possible, please have this information handy for your representative when speaking to us directly or when emailing:
Once we have your product information, we will email your Return Authorization Number and Return Label.
For products originally delivered through our White Glove Delivery service, we will also arrange for pick up at your residence or office.
When you receive your Return Authorization Number